Frequently Asked Questions (FAQs)

1. How long does it take to process my order?

All orders are processed and prepared for shipment within 1 to 2 business days after receiving your order confirmation email. We do not process orders on weekends or public holidays.

2. Can I cancel or modify my order after placing it?

Yes, you can request a cancellation or modification (such as changing a size or address) within 12 hours of placing your order. Once an order enters the fulfillment stage after this 12-hour window, we are unable to make changes or cancel the shipment.

3. Are my payments secure?

Absolutely. All transactions are processed through highly secure, encrypted checkout environments that strictly comply with Payment Card Industry (PCI) Security Standards. We never store your raw credit card data on our servers.

4. Where do your products ship from?

To ensure efficient delivery, our products are dispatched directly from our store warehouse located at 902 N Pleasantburg Dr # 3, Greenville, SC 29607, United States.

5. What are your shipping rates and estimated delivery times?

We offer transparent flat-rate shipping regardless of order quantity. Domestic shipping within the United States takes 5-8 business days and costs a flat rate of $5.99. International shipping takes 7-15 business days and costs a flat rate of $8.99.

6. What is your return policy?

We offer a 30-day guarantee from the date of delivery. If you receive a defective, damaged, or incorrect item, you are eligible for a full refund or a free reshipment. Products must be unworn and unwashed to qualify.

7. Who pays for return shipping?

If the item is defective or we made an error fulfilling your order, Teevcd covers 100% of the return shipping costs.

8. How quickly will my refund be processed?

Once we receive your valid request and photographic evidence of the issue, we guarantee to approve and process your refund within 48 hours. The funds will be returned to your original payment method.

9. What condition are your products in?

All apparel sold on Teevcd is 100% Brand New. We do not sell used or refurbished clothing items.

10. Do your designs infringe on any copyrights?

Teevcd respects international intellectual property laws. We legally warrant that we possess the necessary rights and licenses for all designs and graphics featured on our website. If you believe your copyright has been violated, please refer to our DMCA Claim page for takedown procedures.