Refund & Reshipment Policy

At Teevcd, we stand behind the quality of our graphic apparel. To comply with international consumer protection standards and the strict transparency policies of our advertising partners, we have outlined a clear and fair Refund and Reshipment Policy. We want you to shop with absolute confidence.

1. Eligibility and Timeframe (The 30-Day Guarantee)

We offer a maximum window of 30 days from the date of delivery to request a refund or a reshipment. To be eligible for a full refund or a free replacement, the item must fall under one of the following conditions:

• The product arrived damaged, defective, or with poor print quality.
• You received the incorrect item (wrong design, size, or color compared to your order confirmation).
• The package was confirmed lost in transit by the shipping carrier.

Please note: To maintain health and safety standards, items that have been worn, washed, or intentionally damaged by the user after delivery are not eligible for a refund.

2. Processing Timelines (The 48-Hour Promise)

We respect your time and financial security. Once we have received your valid request and the necessary photographic evidence of the issue, we guarantee that we will approve and process your refund within 48 hours.

All approved refunds will be credited back exclusively to your original, secure method of payment. While we initiate the transfer within 48 hours, please allow your bank or credit card company a few additional business days to officially post the balance to your account.

3. Return Shipping Costs

Transparency is our priority. If a product is defective or we made an error fulfilling your order, Teevcd will cover 100% of the return shipping costs. We will either provide a prepaid shipping label or, in many cases, instruct you to dispose of the defective item safely without needing to mail it back to our warehouse.

4. Reshipment Option

If you prefer to receive your apparel rather than a refund, we offer a hassle-free reshipment option. If your order qualifies under the conditions listed in Section 1, we will expedite a brand new, corrected item to your address at absolutely no additional cost to you.

5. How to Request a Refund or Reshipment

To initiate a claim within the 30-day window, please follow these simple steps:

1. Send an email to our support team at support@teevcd.com.
2. Include your original Order Number in the subject line.
3. Provide a brief description of the issue and attach clear, well-lit photos showing the defect or the incorrect item received.